Dear Customer, please take your time to read the following policies and conditions:

Policies:

- Any changes and/or cancellations on line products delivered to your home by our delivery team will incur a 20% charge of the total purchase amount for administrative, packaging, and logistics costs. If the customer picked up the merchandise themselves and returns it to the branch where it was purchased in perfect condition but without original packaging, a 10% charge or penalty will apply. For floor model merchandise without original packaging, no charge will be applied if the product is presented in perfect condition.

- If the delivered product has any damage or dirt, no exchanges or returns will be accepted.

- All special orders require a minimum deposit of 80% to proceed with production. The remaining 20% must be paid before delivery.

- There are no cancellations or returns for any special orders, whether due to color, design, size, or special volume.

- Full payment must be completed before scheduling delivery.

- Products made of natural solid wood are unique pieces that may have variations in color, texture, and shape due to the natural material from which they are derived. Such variations cannot be controlled or standardized. Therefore, no changes or cancellations will be accepted due to these variations, although we ensure that your product will meet the general size and thickness measurements. We recommend purchasing the merchandise you have directly seen in the showroom to avoid variations, subject to availability.

- Our solid wood furniture undergoes a special and professional drying and disinfecting process to ensure quality and prevent wood in poor or moist condition, eliminating the possibility of decomposition or instability. However, it is natural for the wood to experience some movement due to regional humidity and extreme temperature changes from air conditioning.